The Coast Guard Management (red) and the Lighthouse Keepers (green) agreed to engage in a yearly boat race. Each team would contain eight (8) men. Both teams practiced hard to get in the best shape and to reach their peak performance levels. On the big day they both felt ready to win. The Lighthouse Keepers won by a mile!
The Management team was discouraged by the loss. Morale sagged. Coast Guard Management decided that the reason for the crushing defeat had to be found because they were going to win the race next year. So they established a panel of auditors to observe the problem and see if there were any differences between the teams. Continue reading